How do I place a custom order?
We ask for two weeks notice for all custom orders, but later requests are sometimes possible depending on our bake schedule. Please fill out a general inquiry form here and we’ll reply within 24 hours to confirm our availability and to send a more detailed order menu (+ pricing). Your order is booked once we send an invoice via Quickbooks and full payment is received. A general inquiry does not guarantee your desired date and other bookings may take priority.
Cancellations and Changes
Cancellations and any changes to your cake order (size, flavor, design) must be made at least one week prior to your event date and communicated via email to superettebaking@gmail.com. Orders cancelled with more than one weeks notice will receive a full refund, minus a 10% processing fee. Orders cancelled within one week of the event date will not be refunded. Refunds for large order cancellations will be determined at the discretion of Superette Baking and will be communicated via email to the client.
How do I receive my order?
Delivery may be available starting at an addition $25.00 within 5 miles of our location in Chevy Chase DC (20015), depending on the number and size of boxes per order. Beyond 5 miles, additional mileage costs calculated @ $3.00 per mile will be added to a base delivery charge. All travel distances include round trip driving miles using the default Google Map app. Deliveries are currently limited to locations within 15 miles of our location.
Pickup (no charge) from our location in Chevy Chase DC (20015) may be arranged for a mutually agreed upon day and time.
Do you offer dessert boards?
Yes! We offer a full range of delicious and beautiful dessert items, many of which can be customized for your event. Please reach out to discuss and we will be happy to work on something special for your event or party.
Do you offer wedding cakes?
Yes! If you are looking for a cake for a wedding, you are welcome to order from the custom cake menu, which consists of various pre-selected options for cake bases, fillings, and garnishes. Please contact me directly to receive the Superette Custom Cake order form.
If you would like an entirely customizable wedding cake, such as a multi-tiered build with personalized flavors and garnishes, please contact me directly to receive the Superette Wedding Order Form.
How do I serve / store my cake?
If you are enjoying your cake the same day as your delivery/pick-up, feel free to leave it in its box in a cool spot on the counter. If it is an especially warm day, we recommend an air conditioned room, as all buttercream cakes and items will lose their structural integrity over time when left in a hot environment.
If you refrigerate your cake, please remove it from the fridge at least 2-3 hours (more for larger sized cakes) to ensure adequate tempering all the way to the center of the cake. We recommend serving your cake at room temperature for best flavor and texture.
How do I serve my fresh floral cake?
When possible, we source the freshest locally grown flowers available and because of their seasonal nature, we can not always guarantee a specific variety of flower. We promise to select something as close as possible that will best highlight the presentation of your cake.
Your cake flowers are food-safe but non-edible; please remove them before service and please note that every stem is wrapped in tape to offer a barrier between your cake and any organic material. We design the floral garnish as close to pick-up/delivery as possible, but note that your cake florals are time and temperature sensitive due to the fact that they are out of water.
Can I freeze leftovers?
Yes. Portion out remaining slices, double wrap in Saran, and package in a freezer safe Ziplock, prior to placing in your freezer. You may defrost your slices in the fridge or on the counter.
Do you offer cake inscription?
No. We do however offer a simple handmade cake topper with message + name for an additional cost.
How do I serve/store my macarons?
Macarons may be refrigerated, but please remove them from the fridge at least 30 minutes to ensure adequate tempering. We recommend serving your macarons at room temperature for best flavor and texture.
How do I serve/store my pies?
Fruit pies may be stored at room temperature (pie box is fine) for up to 1-2 days, after which point please refrigerate. All fruit pies may be warmed in the oven by covering loosely with foil and warmed for 20-30 minutes at 350 degrees. A thin blade knife inserted into the center should feel warm to the touch.
Cream or custard pies should be refrigerated, and they can not be warmed.